Before driving off, we strongly recommend completing a pre-trip check. This protects you from being held responsible for any damage or cleanliness issues that were already present before your rental.
Why should I do a pre-trip vehicle check?
Before starting your rental, it’s important to check the vehicle’s cleanliness and condition. This helps ensure
You’re not held responsible for existing damage
Any issues are recorded correctly before you drive off
A smoother and dispute-free rental experience
What should I check before starting my trip?
Please check the following before you start driving:
1. Cleanliness
Interior cleanliness (seats, dashboard, floor)
Exterior cleanliness (excessive dirt, stains)
If the vehicle is not clean, report it in the app before driving off with the vehicle.
2. Exterior Damage
Scratches or dents on the body
Damaged or scratched rims
Tyre condition (including punctures or low pressure)
3. Interior Damage
Torn or damaged seats
Broken interior panels
Missing accessories or parts
How do I report cleanliness or damage?
All cleanliness and damage issues must be reported directly in the app before starting your trip.
How to report
Open the Flexar app
Go to Vehicle Condition Check
Take clear photos or videos of the issue
Submit the report before driving off
What happens if I don’t report the issue before starting?
If cleanliness or damage is not reported before the trip begins
It may be assumed the issue occurred during your rental
You could be held responsible for related charges
⚠️ Always report first — it takes less than a minute.
What if the vehicle is unsafe to drive?
If you notice a punctured tyre, severe damage, or anything that makes the vehicle unsafe
Do not start the rental
Report the issue in the app immediately
Please select another available vehicle nearby
What if I’ve already started my rental but the vehicle condition is unacceptable?
If you have started a rental but decide not to continue due to damage or poor cleanliness, here’s what to do:
- Do not drive the vehicle. Stay at the station and do not move the vehicle from the parking lot.
- Use the in-app Damage / Cleanliness Report to document the issue with photos before ending the rental.
- End the rental as normal via the app once the report has been submitted.
Since the vehicle has not been driven, you will not be charged for this rental.
✅ As long as the vehicle has not been driven from the parking lot, no rental charges will apply. Your damage / cleanliness report will be reviewed by our fleet team.
Can Customer Support report the damage for me?
No. For accuracy and fairness, all pre-trip cleanliness and damage reports must be submitted by the user in the app with photos or videos.
If you’re having trouble submitting a report due to a technical issue, you may contact Customer Support for assistance.
Vehicle Won't Unlock — What to Do
Ensure you are close to the vehicle.
Check that Bluetooth is enabled on your phone.
Ensure you have a stable internet connection.
Close and reopen the app, then try unlocking again.
If still unable to unlock, contact our support team via in-app Live Chat. Our team will assist you accordingly.
📌 If your rental is started but the vehicle does not move within 10 minutes, no rental charge will be applied.
Unable to Start Rental — Troubleshooting
If you are unable to start your rental in the app:
Ensure there are no outstanding invoices (settle via Profile > Payments).
Check your internet connection.
Close and reopen the app.
Ensure you are at the correct station and vehicle.
If the issue persists, contact our support team via in-app Live Chat for assistance.