In some cases, additional charges may be applied to your rental after it ends. This article explains the types of charges, when they apply, and how they are communicated to you.
Types of Additional Charges
🔧 Damage Charges
If the vehicle is found to have been damaged during your rental, a damage assessment fee may be applied. Damage is identified through:
End-rental photos submitted by you or the next user
Inspection by our operations team
What to do: Always take your end-rental photos carefully and report any pre-existing damage at the start of your rental. If you believe a damage charge has been applied incorrectly, you can dispute it.
🧹 Cleaning Charges
A cleaning fee may be charged if the vehicle is returned in an excessively dirty condition — including food spills, rubbish left inside, or significant soiling of seats and surfaces.
How to avoid this: Remove all personal belongings and ensure the vehicle is in the same condition as when you collected it.
🅿️ Carpark Charges
If the Flexar station where you parked is located within a carpark that charges parking fees (e.g. an HDB, mall, or private carpark), the parking charges incurred during your rental may be passed on to you.
These charges are based on the carpark's published rates and the duration your vehicle was in the carpark during your rental.
Some stations are in free-parking zones. Check the station details in the app before parking.
🚧 ERP Charges
If your journey passes through an ERP (Electronic Road Pricing) gantry, the ERP charges will be billed to you as part of your rental. These are based on LTA's published ERP rates and the time you passed through the gantry.
Please note that in addition to LTA's published ERP rate, a processing fee and GST are applicable on each ERP charge collected through Flexar. ERP charges are non-negotiable.
To avoid ERP charges from Flexar, bring your own CashCard.
If you have your own CashCard inserted in the vehicle's OBU (On-Board-Unit), ERP deductions will be charged directly to your CashCard instead — no ERP charges will be billed through Flexar.
When Will I Be Notified?
Your trip summary is sent immediately after your rental ends and includes your base rental cost.
Additional charges (damage, cleaning, carpark, ERP) may appear on your account within a few business days of your rental, depending on assessment time.
You will receive a notification when any additional charge is applied to your account.
How to Dispute a Charge
If you believe a charge has been applied incorrectly:
Open the Flexar app
Tap Profile Menu → Submit a request
Provide supporting information (e.g. rental details, photos, description)
Our team will review your case and respond within 1 working day.