If the app won't let you end your rental even though you're parked at a valid Flexar station, don't worry — this is usually caused by a GPS signal issue and can be resolved quickly.
Why Can't I End My Rental?
The most common reason is GPS drift — where the vehicle's or your phone's GPS temporarily shows your location as being outside the station boundary, even though you're physically parked inside it.
Common causes include:
Poor GPS signal in underground or multi-storey carparks
Temporary GPS inaccuracy from the vehicle's telematics system
Phone location services being turned off or set to low accuracy
Weak network coverage at certain stations
Step 1 — Try These Quick Fixes First
Before contacting support, try the following:
Refresh the app and tap End Rental again.
Check your phone's location services — make sure they are turned on and set to high accuracy.
If the rental ends successfully after these steps, no further action is needed.
Step 2 — Still Can't End? Use the In-App Support Chat
If the quick fixes don't work, contact us directly through the Flexar app:
Tap Menu → Need Help → I can't end my rental
Our support chatbot will guide you through the resolution flow.
The chatbot will:
Verify your active rental details
Check your phone's GPS location against the station
If your location is confirmed, automatically end your rental for you
If your location cannot be confirmed automatically, show you a list of nearby stations to select from
Step 3 — Select Your Parking Station
If the chatbot cannot automatically confirm your location, you'll be asked to:
Select the station where you parked from a list of up to 5 nearby stations
Provide your parking deck and lot number (if available — this helps our team if any follow-up is needed)
⚠️ Please select accurately. By confirming a station, you are confirming that the vehicle is physically parked there. Providing incorrect information may result in penalties.
Once you confirm, the system will close your rental and assign the vehicle to the selected station.
What If It Still Doesn't Work?
If the chatbot flow is unable to resolve your issue, you'll be connected to a Customer Support agent who will:
Verify your rental and parking station
Pin the vehicle to the correct station in our system
Ask you to retry ending the rental via the app
If it still fails, end the rental on your behalf
Will I Be Charged Extra?
Your rental time continues to run until the rental is successfully ended. If you encounter a GPS issue and contact us promptly, our support team will review the case. If additional charges were incurred due to a GPS error on our end, please submit a billing enquiry after your rental ends.